We keep things simple and fair. Please review the following policies before your stay — and if anything is unclear, call us at (626) 449-1122 and we'll be happy to help.
Guests are required to present a valid government-issued photo identification and a valid credit card at check-in. The name on the identification must match the name on the reservation and the credit card provided.
A credit card may be required for payment authorization, security deposit, incidental charges, or any additional fees that may occur during the stay. Cash payments may be accepted at the property's discretion, but a valid photo ID and credit card may still be required for check-in.
All special requests — including early check-in, late check-out, specific room location, room type preferences, extra towels, additional guests, or accessibility requests — are subject to availability and cannot be guaranteed in advance. Additional charges may apply depending on the request.
Guests must comply with all property policies at check-in and throughout their stay. The property reserves the right to refuse check-in or cancel a reservation if valid identification, payment, or required deposit cannot be provided.
Check-in requirements, deposits, fees, and availability are subject to change based on property policy, reservation type, and occupancy.
Guests may cancel or modify their reservation free of charge up to 3 days before the scheduled arrival date.
If the reservation is canceled or modified within 3 days of arrival, no fee will be charged for the change.
However, if the guest does not arrive for the reservation, the property will charge 100% of the first night's room rate, plus any applicable taxes and fees.
No-shows are subject to the same late cancellation policy. The property reserves the right to charge the card on file in accordance with the reservation terms.
Service animals are welcome in accordance with applicable law.
Small pets may be accepted at the property's discretion, but they must be disclosed and present at check-in for approval. Guests are responsible for informing the front desk of any pets staying in the room before keys are issued.
Only the pet or pets disclosed and approved at check-in are permitted. Any additional, undisclosed, or unapproved pets found on the property or in the guest room may result in additional charges, pet fees, cleaning fees, or other applicable surcharges.
Guests are fully responsible for their pets at all times, including any noise, disturbance, damage, extra cleaning, or policy violations caused during the stay. The property reserves the right to refuse or revoke pet approval if the animal creates a disturbance, poses a safety concern, or violates property rules.