Accessibility Statement

Our Commitment

La Casa Inn Pasadena welcomes all guests, and we are dedicated to providing exceptional service from reservation to check-out — including for guests with sight, hearing, mobility, and other disabilities. We strive to provide an excellent online experience for visitors using any type of assistive technology to access our website.

Our website accessibility efforts are guided by the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C). We also follow the W3C Web Accessibility Initiative (WAI) guidelines, consistent with our philosophy of promoting usability for people of all abilities. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

We work to maintain, assess, and improve the usability and accessibility of our website on an ongoing basis, and we review our site to identify and correct accessibility barriers as part of that effort.

Conformance status. We consider this website to be partially conformant with WCAG 2.2 Level AA. “Partially conformant” means that some parts of the content do not yet fully conform to the accessibility standard. Known limitations are described below, and a staffed alternative is always available by phone or email.

For added convenience, an accessibility tools menu is available on our website. Look for the accessibility button in the lower-right corner of the page, which offers options such as larger text, higher contrast, and reduced motion.

Measures We Take

• Descriptive text alternatives for images and links so screen-reader users can understand our content and navigation.
• Clear, labeled form fields in our reservation search, including our check-in and check-out date fields.
• Keyboard operability and visible focus indicators throughout the site.
• Color contrast intended to meet WCAG AA minimums for readable text.
• Respect for reduced-motion preferences for guests sensitive to animation.
• Embedded maps and video that load only when you choose to view them.

Accessible Rooms & Reservations

We want every guest to be able to book the room that meets their needs. If you require an accessible room, or if you encounter any difficulty using our online reservation system, our team is glad to arrange your stay personally.

Third-Party Reservation System

Our online availability search connects to a third-party reservation platform operated by our booking provider. While we work to make our own website accessible, portions of the reservation portal are controlled by that provider and cannot be modified by us directly.

Known limitation. We have been made aware that the date-selection calendar inside the third-party reservation portal may not be fully operable by keyboard alone, and may not be announced correctly by some screen readers. We have raised this with our booking provider and have requested remediation. Until it is resolved, any guest who cannot complete a booking in the portal may reserve by phone or email at the same published rates, with no disadvantage of any kind.

Third-Party & Social Media Content

Our website may contain material from third-party services and social media platforms, such as YouTube and Instagram, which we use to share additional content about our property, facilities, and services. Accessibility of that content is governed by those providers. We invite you to review the accessibility information and guidance offered directly by those platforms, including Instagram, YouTube, Facebook, and X (formerly Twitter). On our own site, this embedded content loads only when you choose to view it.

Accessible Features & Amenities

We welcome guests of all abilities and work to comply with the Americans with Disabilities Act, including the U.S. Department of Justice ADA Title III Regulation, 28 C.F.R. Part 36. Our property descriptions aim to give every visitor the information needed to make an informed decision about whether the hotel is an appropriate choice for their needs.

From an accessible website to descriptions of our onsite amenities and features, we want to provide a positive experience from start to finish. This accessibility statement applies to all content on this website. If you require an accessible room or have any difficulty, we invite you to contact us and we will be glad to assist.

Feedback & Contact

We welcome your feedback on the accessibility of La Casa Inn Pasadena. If you experience any difficulty accessing or navigating our website, or have any accessibility-related questions or comments, we are listening. Please contact us with a description of the issue you encountered and your contact information. You are also welcome to call us for assistance 24 hours a day, 7 days a week.

We aim to respond to accessibility feedback within a reasonable time and to resolve issues wherever we can.

Reporting an Accessibility Issue

If you encounter any barrier that prevents you from using our website or booking a stay, please contact us using any of the methods below and describe the issue, the page or feature involved, and the device or assistive technology you were using. We will work with you to provide the information, service, or booking assistance you need.

Last updated: August 2026.